openline

Industries · Home services

Manage emergency calls and seasonal tune-ups.

The desk answers the emergency call and alerts your on-call tech. In the slow months, it calls the tune-up list.

Where it helps

The businesses that live on the phone.

Same desk, multiple applications.

  • HVAC

    Tune-up list

    “It's time for the fall furnace tune-up. Tuesday at 9 is open.”

  • Plumbing

    After hours

    “The shop is closed. I am texting the on-call tech about the burst pipe.”

  • Electrical

    Your phone line

    “The power is out in the kitchen. I'll get that to the on-call electrician.”

  • Cleaning

    Recurring clients

    “Your next cleaning is Friday at 10. Should I keep it?”

Duty 01 · Emergency call triage

River City Plumbing

The pipe burst. The desk gets the details to the on-call tech.

Inbound

A pipe burst after hours. The desk alerts the on-call tech.

The desk asks what happened and where, texts your on-call tech, and books a time once you approve it.

Calls come from

  • After hours
  • Your phone line
  • The on-call list

  1. 8:02 PM

    Call

    In

    A pipe burst under the sink.

  2. 8:04 PM

    SMS

    Out

    On-call tech gets the note. 22 Pine Street.

  3. 8:06 PM

    SMS

    In

    You confirm a tech tonight.

  4. 8:07 PM

    SMS

    Out

    Texts Dana: a tech is on the way.

The emergency call

  1. Open line

    River City Plumbing, this is the front desk. How can I help?

  2. Dana R.

    A pipe burst under the kitchen sink. Water is everywhere.

  3. Open line

    I'm texting the on-call tech now. What's the address?

  4. Dana R.

    22 Pine Street.

  5. You

    Yes. Send someone tonight.

  6. Open line

    A tech is on the way to 22 Pine Street.

Duty 02 · Seasonal maintenance campaign

Northside HVAC

The slow month gets a list of tune-up calls.

Outbound

Fall is here. The desk calls last year's tune-ups.

Give the desk last season's customers. It calls, offers your open tune-up times, and books the ones who want it.

The list comes from

  • Last year's jobs
  • Your CRM
  • Maintenance agreements

  1. Day 1

    Call

    Out

    No answer.

  2. Day 1

    SMS

    Out

    Time for the fall furnace tune-up.

  3. Day 2

    Call

    Out

    Tuesday at 9 booked.

The campaign call

  1. Open line

    This is Northside HVAC. It's time for the fall furnace tune-up. Tuesday at 9 is open. Should I book it?

  2. Chris P.

    Yes. Tuesday is fine.

  3. Open line

    Booked. Tuesday at 9. I'll text you the day before.

FAQ

Home services, answered.

No. It texts your on-call tech and books the visit once you approve.

Ready

Paste the prompt. Your front desk is open.