openline

Use cases · Appointment scheduling and after-hours

Every call gets on the calendar.

The desk books the visit, sends the reminder, updates the customer when someone is on the way, and answers after you close.

Where it helps

The businesses that live on the phone.

Same desk, multiple applications.

  • Dental

    Tomorrow's book

    “You have a cleaning Thursday at 10. Will you be there?”

  • HVAC

    Today's jobs

    “Alex is on the way. Arrival about 9:40.”

  • Restoration

    After hours

    “The shop is closed. I am texting the on-call tech about the leak.”

  • Restaurants

    Tonight's book

    “Friday at 7:30 is open for four. Should I hold it?”

Duty 01 · Scheduling

Bright Smile Dental

The desk books the appointment.

Inbound

A patient asks for a time. The desk books an open slot.

The desk checks your open slots, books the visit, and confirms it with the patient.

Slots come from

  • Your calendar
  • Your open hours
  • Patients on file

  1. 11:02 AM

    Call

    In

    Do you have anything Tuesday?

  2. 11:03 AM

    Call

    Out

    Tuesday at 3 is open. Should I book it?

  3. 11:03 AM

    Call

    In

    Yes. Tuesday at 3 works.

  4. 11:04 AM

    SMS

    Out

    Booked. Confirmation sent for Tuesday at 3.

The call that booked it

  1. Open line

    Bright Smile Dental, this is the front desk. How can I help?

  2. Priya S.

    I need a cleaning. Do you have anything Tuesday?

  3. Open line

    Tuesday at 3 is open. Should I book it?

  4. Priya S.

    Yes, please.

Duty 02 · Dispatch

Northside HVAC

The desk updates the customers.

Inbound and outbound

Alex is on the way. The desk lets the customer know.

Tell the desk who is heading out. It updates the customer when someone is on the way and confirms their availability.

The route comes from

  • Today's jobs
  • Your board
  • The driver's list

  1. 9:10 AM

    SMS

    Out

    Alex is on the way. Arrival about 9:40.

  2. 9:25 AM

    Call

    Out

    No reply. Picked up. Someone is home.

  3. 9:41 AM

    SMS

    Out

    Alex is outside.

The call that checked the house

  1. Open line

    This is Northside HVAC. Alex is about 15 minutes away for the furnace. Will someone be home?

  2. Dana R.

    Yes. I am here.

  3. Open line

    Thank you. I will text again when Alex is outside.

Duty 03 · Reminders

Bright Smile Dental

The desk reminds customers about their appointment.

Outbound

A visit is coming up.

The desk sends an appointment reminder and confirms they are coming.

The list comes from

  • Tomorrow's book
  • Your calendar
  • Patients on file

  1. First

    Email

    Out

    Cleaning Thursday at 10. Will you be there?

  2. Then

    SMS

    Out

    A reminder to confirm.

  3. If no reply

    Call

    Out

    They answer. Confirmed.

The call that confirmed it

  1. Open line

    This is Bright Smile Dental. You have a cleaning Thursday at 10. Will you be there, or should I move it?

  2. Noah A.

    I'll be there.

  3. Open line

    Confirmed. Thursday at 10. We'll see you then.

FAQ

Appointment scheduling and after-hours, answered.

No. It only offers times you mark open.

Ready

Paste the prompt. Your front desk is open.