Use cases · AI receptionist and customer service
The desk answers calls and texts from your business info, updates customers on status, and runs a short survey after each visit. When it can't answer, it informs you.
Where it helps
Same desk, multiple applications.
“Yes, we are taking new patients. Tuesday at 9 is the next opening on the book.”
“The plumber for 4B is on the schedule for Thursday at 10.”
“How was your visit today?”
“The part is due Thursday. Your visit stays Friday at 10.”
Duty 01 · FAQs
Lakeside Family Clinic
Inbound
Calls come in on your Openline number or forward from your clinic line. The desk answers from your business info and offers the next opening.
Calls come from
8:12 AM
CallIn
Are you taking new patients?
8:13 AM
CallOut
Yes. Tuesday at 9 is the next opening.
8:14 AM
SMSOut
Tuesday at 9 confirmed by text.
The call it answered
Open line
Lakeside Family Clinic, this is the front desk. How can I help?
Priya S.
Are you taking new patients? I need a physical.
Open line
Yes. The next new-patient visit on the book is Tuesday at 9. Should I hold it?
Priya S.
Tuesday at 9 works.
Duty 02 · Status updates
Oak Court Apartments
Inbound
A tenant texts about a job. The desk looks it up and sends the status.
Questions come from
11:05 AM
SMSIn
Any news on the leak in 4B?
11:06 AM
SMSOut
The plumber is Thursday at 10.
The text it answered
Dana R.
Any news on the leak in 4B?
Open line
The plumber for 4B is on the schedule for Thursday at 10. I will text again if that time changes.
Duty 03 · Post-visit surveys
Glow Med Spa
Outbound
After the appointment, the desk texts a short survey and sends you the reply.
The list comes from
5:05 PM
SMSOut
How was your visit today?
5:18 PM
SMSIn
Loved it.
5:18 PM
SMSOut
Passed to you. Loved the facial.
The survey text
Open line
Hi Maya, this is Glow Med Spa. How was your visit today?
Maya T.
Loved it. The facial was great.
Open line
Glad to hear it. I'll pass that to the owner.
FAQ
It tells the caller someone will follow up, then texts or emails you the question.
Ready